Mattress By Appointment

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15 Prestbury Square
Newark, DE 19713

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Mattress By Appointment Reviews

15 Prestbury Square , Newark DE
Feb 20, 2019 at 10:01 AM
The quality was great for the price! Very helpful, kind people and they looked out for me, not themselves. I would recommend them to everyone. If your looking for a nice mattress and don't want to be taken advantage of this is the place for you. I got one mattress for my daughter and one for my mother. Dave took the time to help me find what each individual would need and for a great price. Thank you both for all your help!
Feb 16, 2019 at 12:52 PM
Went in to get a mattress for a guest room, pretty much knew what I wanted and my budget. Samantha was friendly, knowledgeable, and helpful in getting me what I wanted; no pressure sales, very accomodating. She made the whole thing easy and pleasant. Easy financing was available also., no waiting around forever. And quick delivery. Overall, wonderful customer service from friendly people. I'll be back when I need my next mattress.
Feb 10, 2019 at 12:52 PM
I'd like to stay I enjoyed my experience with Rob Sr. Very knowledgeable of the products they offer. Very knowledgeable of the different payment options. I never felt pressured to make a purchase, very patient. I purchased a king size mattress and box spring. Myself and wife sleep very comfortably lastnight. Would recommend this company for a great experience. Thanks Rob , Warren.....
Feb 5, 2019 at 9:46 PM
Wonderful customer service from the moment our appointment was booked....very knowledgeable and accommodating. 10 year warranty and unbeatable prices....great experience!!!
Feb 4, 2019 at 9:06 PM
Nice selection, owner was very knowledgeable about his mattresses. Prices were fair, I was able to take my time I felt no pressure, once I selected my mattress setting up my payment plan was easy. An the options for paying were great I've very budget cautious. I would definitely recommend this business to friends and family.
Feb 4, 2019 at 7:57 PM
This is by far the best place ever. My wife and i bought the most expensive mattress in the building, saying wed be back. After 3 years, today we went to look for a mattress for our daughter. Possibly look, but not buy ours. Well, ended up buying the most expensive one they had again. Ive NEVER done this with ANY other place
Feb 4, 2019 at 5:34 PM
Great customer service had lots of good quality beds to choose from an got mines for a great price...
Feb 4, 2019 at 5:25 PM
As always an amazing experience and always such a PLEASURE!! Thanks again for EVERYTHING!
Feb 1, 2019 at 8:30 AM
They were very professional and curtious. The owner genuinely wanted us to have what mattress would work best for us without unreasonable pricing. We were treated like friends and not just customers. I would absolutely recommend them.
Jan 31, 2019 at 9:35 AM
Good prices
Jan 28, 2019 at 2:40 PM
THEY WERE VERY FRIENDLY... PATIENT... EXPLAINED EVERYTHING IN DETAIL TO US... WOULD DEFINITELY RECOMMEND THEM!!!:-)
Jan 28, 2019 at 11:46 AM
Very knowledgeable and was willing to take the time to help us with any and all questions. I would refer anyone to this establishment if they were on need of a mattress.
Jan 28, 2019 at 10:11 AM
Friendly and experienced staff
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Jan 27, 2019 at 1:04 PM
Friendly, honest and helpful
Jan 20, 2019 at 2:23 PM
Their quality customer service has cured my weeks of crippling depression, and showed me there is more to life then just sleeping on the floor.
Jan 12, 2019 at 5:54 PM
I was having back aches for years until I purchased a mattress from Mattress By Appointments. Thanks Dave & Staff for your professional recommendations as well as your professional service.
Dec 31, 2018 at 12:58 PM
We came home from visiting family only to find our daughter’s male cat had urinated on our bed soaking down through to the mattress. There is no way on this earth to get the smell of male urine out of anything. I found this site and sent a text message inquiring about the prices, location and if someone would be available to meet us the next day. Shelby was so very kind to get back to me right away and even agree to meet us that night which was about 9:30 pm. We were able to purchase a mattress and box spring at a reasonable price in a short amount of time for both ourselves and Shelby given the late hour. She was wonderful with us and made the sale easy painless. I would recommend Mattress by Appointment to anyone. Thank you Shelby!
Dec 30, 2018 at 4:02 PM
So we heard about mattress by appointment on Facebook. They advertise 60-80% off named brand mattresses. I was very skeptical at first, but we decided what the heck. So we decided what will it hurt to go look. I am so glad we did and so will you. The owners of the store are amazing. They are extremely kind, very knowledgeable and are Truely there to make it the best experience possible. They have top named brands at prices that I couldn’t believe. Needless to say I bought a full mattress and a king mattress lol. I would and will be recommending mattress by appointment to everyone!! Thank you mattress by appointment!!!!
Dec 29, 2018 at 1:10 PM
It was nice shopping for a mattress with out having a bunch of other shoppers around. I felt comfortable laying down and testing each mattress. I have been sleeping through the night on my new mattress . Which was a long time coming. Delivery was on time and quick.
Dec 29, 2018 at 12:46 PM
Mattress by appointment is an awesome company. David and his wife a very nice and helpful. The store is clean and organized. I have been telling everyone about the company. I purchased two beds from them so far about to purchase another. They have have payment options if your not able to pay in cash. Hours are convenient. Give them a call.
edited on Dec 29, 2018 at 12:46 PM
Dec 29, 2018 at 11:56 AM
Absolute great customer service skills and very nice owners that care about the people the sell too instead of just trying to make money off you, I would recommend them to whomever is looking for nice bed sets or mattresses !!!
Dec 28, 2018 at 8:36 PM
I had an excellent experience today in search for a mattress . Everyone was great.
Dec 17, 2018 at 3:09 AM
Very professional , Excellent Prices . Would recommend to anyone looking to buy a new mattress
Dec 13, 2018 at 3:05 PM
Great Matress super deals excellent customer service!!!!!
Dec 7, 2018 at 10:12 PM
I was a little skeptical with this place because I found them on Facebook Market Place. I must say I was pleasantly surprised out how easy the whole process was. I was in and out within a half hour with two new beds, mattress, box springs and frame for and outstanding price. There is absolutely NO up pricing of their products and they have a nice little selection. I’m very happy with my purchase and will definitely give them my business again in the future.
Dec 3, 2018 at 10:39 PM
Their in-store selection was impressive as well as their courteous, friendly and personal customer service. The SNAP financing made it easy and affordable to make the purchase after my selection. I was reasonably satisfied with the delivery service except for the fact they forgot to bring the "mattress cover" as promised, for which I am still waiting to receive. Overall, they did a "GOOD JOB" especially with the removal of the old box spring. I would do business with them again as well as recommend them to my family and friends.
Dec 3, 2018 at 7:39 PM
Love the fact that our matress was delivered the next day after we purchased it...
Dec 2, 2018 at 7:56 AM
Excellent experience! My husband and I purchased a mattress at a fraction of the price sold in retail stores. David was extremely knowledgeable on the products and provided superior customer service. We will definitely recommend to friends and family.
Nov 23, 2018 at 5:13 PM
Personal service, good advice. Next day delivery. Good quality mattresses for reasonable prices. I would use them again.
Nov 10, 2018 at 7:19 PM
David was so helpful and personable while we were mattress shopping! He helped us find what we were looking for at a great price! We decided on a memory foam mattress and it was cheaper than anywhere else we looked (with a 10 year warranty too!). He never made us feel pressured into buying from him or getting something that we didn’t want (unlike most other mattress salespeople). Can’t wait for my daughters new mattress and box spring to be delivered 😊
Nov 8, 2018 at 11:40 AM
Today I received my queen size bed and I am beyond excited and happy! This is the second time I have purchased a bed from Mattress by Appointment and I plan on purchasing another from them real soon!! Each time I have visited their Newark, DE office I have had an amazing experience!! From the moment that you walk in the door you are pleasantly greeted and from there the customer service experience just gets better!! They actually listen to what it is that you are looking for! They will spend hours with you, if needed, just to make certain that you leave a very happy customer!! Thank you so much to the team at Mattress by Appointment for making me a VERY HAPPY WOMAN!!!!
Nov 2, 2018 at 5:39 PM
Recently moved and needed a new mattress did my research and found Mattress by Appointment and honey let me tell you the customer service is PHENOMENAL (The Chick Fil A of Mattress Sales) Seriously!!! I was greeted when I came in and lots of variety in beds, No pressure into buying something and even better David & Sam made us feel like family not jus a customer I (& my daughter) TOTALLY enjoyed our experience here and recommend anyone looking for a mattress at affordable prices COME HERE!!! I promise you will not regret it... Tell them Katrina sent you
Oct 31, 2018 at 6:39 PM
Dave and Rob were extremely friendly and helpful. Dave addressed all of our questions, needs and concerns. Dave helped us pick out a bed that fit all of our needs. We got a high quality bed, for a fraction of the cost. Delivery went smoothly, and they even helped bring down our mattress and box spring to the main floor. We had a great experience and would recommend all our friends, family and others to go see Dave and Rob at Mattress by appointment. If you go let them know Bonnie and Tami sent you!
Oct 31, 2018 at 4:28 PM
I am so impressed with the Service by Matress by Appointment, great customer service and they attend to you like you family...I am telling you, hurry to Newark or call them for a difference in style when finding a good night rest...Matress plus a service to remember
Oct 30, 2018 at 9:17 AM
David and his wife were very helpful and accommodating. They even delivered the mattresses on the same day, by squeezing me in. They helped make the complicated process of moving into a new home, a little easier, and that's appreciated. I'll be telling my friends and family about them. I am a satisfied customer.
Apr 30, 2018 at 11:37 PM
They are a family run business. They have great customer service.
edited on Apr 30, 2018 at 11:37 PM
Oct 26, 2018 at 5:12 PM
I was able to go right in and receive help immediately. Dave was very helpful and knowledgeable as to finding me the perfect bed. I was able to find a comfy bed for a great price. I definitely recommend stopping by if you’re in search of a bed.
Oct 26, 2018 at 5:01 PM
Fast, friendly and affordable prices
Oct 25, 2018 at 1:12 PM
Some of the best customer service I’ve ever experienced. There was absolutely no pressure to buy a certain product, I was shown all my options and even shown the competitors prices. My bed wasn’t in stock and I was told when it would be and it was there as I was promised! Not to mention SAME DAY DELIVERY! Would definitely recommend this place to everyone!
Oct 22, 2018 at 1:32 PM
They were great We needed our delivery sooner than expected and Sam made it happen the same day
Oct 15, 2018 at 12:46 PM
Very nice people very profecionals very good and confortable matress i recomended
Oct 12, 2018 at 11:48 AM
Great place Great prices And even greater owners! I definitely recommend this place to anyone looking to purchase a mattress!
Oct 6, 2018 at 11:14 AM
We got excellent Customer service and quality products! If you're looking for that personal touch, give them your business!
Oct 6, 2018 at 10:44 AM
I was in the market for a new mattress and found this place and so glad I did! Prices are amazing. I got a king size gel foam hybrid that most places sell for $3000 and here it was $1500. They take the time to know you and what you really like when you try the different mattresses. They are knowledgeable and will help you pick out the correct mattress for you and will go the extra mile to help get you approved for financing. I highly recommend stopping by and checking them out. You will be so glad you did!!! Much better buying experience than the much larger “chain” stores and you can’t beat the prices!
Oct 4, 2018 at 6:05 PM
I had an awesome experience at Mattress By Appointment in Newark, Delaware! Dave was very personable, professional, and knowledgeable! Great selection, pricing, and will work with you to ensure your expectations are exceeded! Will definitely be my first call when my next mattress needs arise! Would definitely recommend!
Sep 29, 2018 at 6:57 PM
Great prices, Awesome customer service experience, reasonable delivery charge. Offers the best name brand mattresses for 50% to 80% off. I will definitely come back for my daughters mattress! Best sleep I have had in months!
Sep 29, 2018 at 3:59 PM
I had the pleasure of meeting Dave Wilson today and his business, MATTRESS BY APPOINTMENT. What a wonderful opportunity it was for me, the professional manner and the kindness that they showed can't be beat. I moved to a new apartment yesterday without a bed. My brother is my best friend and he lives in New York State. Kevin called Dave and his company this morning to purchase a new bed for me. Kevin called called me around 11:00 am for 12:30 time. Arriving as stated on time 12:30. By 1:00 Dave and Robbie came by and set up an incredible new bed for me. I thought I was going to need to find someone to set it up for me, but Mattress By Appointment is completely full service. In a few minutes everything was set up perfectly and they cleaned up everything. I highly recommend Dave and his company anytime you need a new mattress. Kevin told him the type of mattress I would like, Dave choose a Structures Energy Euro Top Set and brought new pillows from Kevin . Dave and his company are outstanding. Please call them.
Sep 21, 2018 at 6:02 PM
Being a sales manager of a totally different ballgame, I appreciate honesty, integrity, and a knowledgeable sales person. I don’t make these comments lightly. Mattress by appointment was by far my best furniture experience thus far. This establishment sells great products at a fraction of what you pay in the retail outlets. Will have me and all my friends business for sure! Ask for Dave!
Sep 15, 2018 at 11:42 AM
Great experience working with Sam and Dave. Lowest pricing I have ever seen. If you want to buy affordable good bed come to mattress by appointment in Newark DE. Great family own business!
Sep 13, 2018 at 10:42 AM
The service was A1 and the mattress I purchases was soft and comtable . Love it. I will keep buying from here .
Sep 13, 2018 at 9:45 AM
Very knowledgeable, helpful, and friendly. Delivery was fast and they followed up with us to make sure we were completely satisfied.
Sep 12, 2018 at 1:32 PM
They found the perfect matress for me and my boyfriend at half the cost of other places. The owners Sam and Dave are awesome! Couldn't have been a better experience! Best part is I was able to finance with bad credit with no interest! Delivery was fast and on time. I would never shop for a matress anywhere else. I sleep like a baby now and I am so thankful.
Sep 7, 2018 at 5:51 PM
Great service & very friendly.
Sep 7, 2018 at 12:41 AM
Everyone here is very friendly helpful and customer service oriented! The owner went out of his way to make sure I had the multiple mattresses I ordered at my earliest convenience! They even offered to deliver on a weekend or holiday to make sure that my family and I were satisfied!
Sep 5, 2018 at 7:29 AM
Had an awesome experience at the store. The store was very clean, and Dave was extremely knowledgeable of the products. My husband and I knew we wanted a king sized mattress that gave us the ability to control both our head and feet. Dave offered us different mattress and frame options. We decided to get the split king 14inch mattress with the upgraded bed frame that allows us to not only control our own mattress which is awesome for laying in bed to watch TV and the frame has usb's that our phones can plug into which was a great added feature. Dave was very responsive on questions on when the bed would be delivered to our home. We got an amazing price on our new bed and couldn't be happier! Mandi n BJ
Sep 3, 2018 at 11:05 AM
Excellent service! Very professional staff. They do everything to satisfy their customers. Friendly! They have every kind of mattress that will fit your needs at a reasonable price! I love their prices. I will refer everyone that I know to this mattress store! You will not be disappointed!
Sep 2, 2018 at 11:22 AM
Easy purchase
Sep 1, 2018 at 9:16 PM
I called to set up an appointment. Dave answered the phone he was so polite and professional. When we got there Dave did everything he could to inform us of all the different types of mattresses that could help with some of the sleep issues we were having.We never felt pressured to buy. Dave helped make the process very easy and his wife was awesome with the paperwork. I will definitely recommend them to my family and friends. Thank you Trulen and Lisa
Aug 28, 2018 at 9:01 PM
Excellent service , products and price as promised .
Aug 28, 2018 at 7:06 PM
Samantha and Dave were great with our first purchase a year ago so this year when we upgraded we gave them a call. They went above and beyond to get us what we wanted. It was 11pm and he got everything taking care of. They are the best.
Aug 17, 2018 at 2:10 PM
Great place local business were satisfied with our mattress pick and they are very patient
Jul 31, 2018 at 9:19 PM
This was our first experience buying a mattress in a store and it was better then we ever expected. Dave knew exactly what he was talking about and gave us so much information about each mattress! Making an appointment was easy, quick responses, some of the best customer service we ever had! Not to mention the mattress we purchased is amazing, we have used it for about a week now and have never slept better. Snap credit was quick and easy. Delivery was fast. I do not have one bad thing to say. These two people are the best!! This place is a must if you are looking for a mattress, best experience ever. I will recommended to all my family and friends.
Jul 28, 2018 at 10:43 PM
I connected to Mattress By Appointment through Facebook. What I liked is that the prices quoted is the price I paid. They were friendly and ready to assist from the moment we walked through the door and weren't pushy with up sales. I highly recommend you check them out.
edited on Jul 28, 2018 at 10:43 PM
Jul 15, 2018 at 4:00 PM
The service I received was excellent. Their prices were reasonable and they even had financing. The salesman was knowledgeable, helpful, and ready to assist me with whatever I needed. He even delivered the mattress for me the very next day. I'm definitely recommending this place to my friends. My new mattress feels great. I am extremely satisfied.
Jul 9, 2018 at 11:30 AM
My daughter and I purchased a full bed from Mattress by Appointment yesterday. From the very beginning, the owners were responsive and professional. They were so easy to work with. We went and tried out different mattresses, bought one and in no time they were there delivering. I would recommend this business to anyone buying a mattress in the Newark, Delaware area!!!
Jul 2, 2018 at 11:20 AM
Excellent customer service, friendly, clean establishment, great prices. I bought a boxspring on Saturday, and cannot enough good things about this small business. Matt is very professional and I wish him and his family great success in their business.
edited on Jul 2, 2018 at 11:20 AM
Jun 2, 2018 at 6:43 AM
Walked into mattress by appointment with my boyfriend looking for our first mattress after moving to Delaware. Met Dave and he was extremely helpful. We got to test different kinds of mattresses until Dave helped us find what we were looking for without any rush or pressure. An awesome experience and we were able to go home with our mattress the same day. Thanks again Dave! Definitely recommend
May 26, 2018 at 2:19 PM
I Want to share an awesome experience I had with this store. It all began with a phone call and I spoke to Matt the owner over the phone. He was very polite and very courteous and answered any questions that I had. He didn't make me feel stupid for answering any questions but rather was very supportive and willing to answer any of my questions. I made an appointment to check out some of the mattresses and I was very impressed with the quality and again Matt was very courteous and helpful. He worked with me and my fiance And showed us the different mattresses and features. We were both very impressed with the excellent service and the prices are the best I've ever seen anywhere! Mount showed up on time with the mattress delivery in again displayed a high level of professionalism. I've been to other mattress places before and I have never seen anyone close to his level of professionalism and kindness. I would definitely recommend 100% to check this place out and you will not be disappointed.
edited on May 26, 2018 at 2:19 PM
May 17, 2018 at 6:20 AM
Met Dave after work and after a few minutes of talking to him, I knew I made the right decision, after making my decision I was excited to find out I'd have my mattresses the next day on top of that... Man If I ever need another mattress I know exactly where I'm going!! Thanks Dave!!
Mar 10, 2018 at 3:50 PM
Today I walked into Mattress by appointment and I didn't know what to expect. When I walked in, it was like mattress heaven! But once I met Dave and Sam I knew I made the best decision by booking an appointment for a mattress. They were both very professional and kind. I have looked around for a couple weeks for the perfect bed until I found their ad on Facebook. I couldn't have found a better deal, let alone find someone who has extension knowledge and could help me find the best mattress to fit my needs. Thank you Sam and Dave for making the next ten years of my nights, very appreciative!
Mar 1, 2018 at 9:29 AM
The best experience I had in a long time Shopping for a mattress. I have been to many other mattress stores. However shopping for a king Mattress is so expensive. I came here got hafe the price of what I saw at other stores. The owners are so helpful and made me feel comfortable buying a mattress. Thanks again and I highly recommend this store!
edited on Mar 1, 2018 at 9:29 AM
Feb 3, 2018 at 9:40 AM
Very nice people! Great service! Great Prices!
edited on Feb 3, 2018 at 9:40 AM
Jan 20, 2018 at 11:39 AM
I was searching all over town for a good mattress because after going to the Doctors and my back problems may have been contribute from sleeping on my old mattress that I had for many years . Dave & Sam listen to my problem and knew exactly what mattresses would help me best and it’s safe to say after the first night , I felt a big difference thanks for all your help ......
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