Mattress By Appointment

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Buy at Your Convenience

SAVE 50 - 80%

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15 Prestbury Square
Newark, DE 19713

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Mattress By Appointment Reviews

15 Prestbury Square , Newark DE
Sep 21, 2021 at 10:03 PM
Best customer service! I picked a mattress that ended up being too firm for me and the owners accommodated me with getting one that was the right fit for me without any hassle. Wonderful experience and I'd recommend them to anyone!
Sep 16, 2021 at 10:35 AM
This store was so accommodating and helpful during the purchase and especially the delivery process of my son's mattress off campus at University of Delaware. They are a local business and there is definitely a personal touch and care to their service. Their price was also better than others in the area. They went above and beyond to deliver the mattress as quickly as possible and at my son's convenience. I highly recommend!
Sep 13, 2021 at 12:57 PM
I've never written a review for someone before but they deserved it. I came in as a college student looking for a mattress upgrade and they took such great care of me, I got a great deal, AND UD students get free delivery. 10/10 would recommend
Sep 5, 2021 at 6:35 PM
We bought 2 twin mattresses from them and we are very happy with our purchase..the owners are super friendly and helpful and we have recommended them to all our friends and family !!
Aug 22, 2021 at 9:24 AM
Love my Mattress- Dave and Samantha are something special when it comes to buying a mattress. They are a small family business that gives you that personal touch. Best Mattress deal in town!!
Jul 7, 2021 at 11:47 AM
Sam and her husband are AWESOME! We came in looking for a mattress for a spare bedroom, and worked with Sam until we found the mattress we wanted. We came back a week later, over the July 4th weekend (Sam remembered us) and we finalized the paperwork within minutes. The matress was delivered today within the window they promised. GREAT customer service! GREAT price. Your company was a pleasure to work with! If you don't go to Mattress by Appointment to check out their stock and prices, you've made a mistake!
Jun 30, 2021 at 4:37 PM
Great service. Satified customer!
Jun 18, 2021 at 4:12 PM
Didn't know what to expect but I'm very happy to have followed through with visiting and purchasing from Dave and Sam. Excellent customer service and fantastic pricing. Don't hesitate to schedule an appointment if your in need of a new bed!!!
Jun 9, 2021 at 6:14 PM
The service was professional and very curious to their customers. They deliver on point 👌 I would recommend their service to anyone
Jun 8, 2021 at 9:13 PM
Best mattress buying experience! Awesome customer service!
May 26, 2021 at 9:41 AM
I had a great experience buying from here! Very knowledgeable and professional. For someone who suffers from back pain, Dave was very knowledgeable in assisting with choosing a mattress that would be a good fit for me. If you’re looking for a new mattress this is the place to go!!
May 25, 2021 at 10:21 PM
Thanks Dave and Sam for the awesome service and hospitality! We will definitely recommend you guys to our friends and family!
May 19, 2021 at 9:22 PM
I am very pleased with the customer service skills and knowledge of each mattress that david and sam possess They worked with me to find the best fit for me with an amazing price that didnt break the bank. Thank you guys so much. I will definitely a repeat customer
May 10, 2021 at 10:28 PM
I made an appointment to see Dave about a mattress and I have to say that I had nothing but skepticism in mind. When I arrived Dave welcomed me into the store and was helping another person. I waited patiently and looked around a little bit. After a short time he directed his attention towards me and wanted to know what I was looking for in a mattress. I tried laying on a few and found one that I thought would work. Dave not only helped me through this process but asked about my sleep patterns and positions. I gave him a little of my back story and he took into consideration everything I explained to him. He went completely out of his way to make sure that I was satisfied with my selection and he delivered my new mattress the same day. Excellent service and I would highly recommend. First impressions say a lot and my first impression was wrong. My skepticism that this would be a horrible experience and something was bound to go wrong was turned into a great experience.
May 2, 2021 at 6:40 PM
The best place im Delaware to buy your mattress. No need credit. The owner he help you to get the right mattress for you. The prices is very competitive with the bigger brands. I'm recommending this place to my family and neighbors. Amigos hispanos vamos a apoyar los pequeños negocios ya las corporacines estan enriquecidas a costillas nuestros. APOYEMOS LOS NEGOCIOS LOCALES APOYEMOS LOS NEGOCIOS LOCALES.
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May 1, 2021 at 2:57 AM
Can't say enough about how good my overall experience was. Good selection, great prices also ! Most importantly they're knowledgeable, friendly and (most importantly) put ZERO PRESSURE on me to buy a specific matress ! I told her what I was looking for and we started with the least expensive ones and worked our way to till I found one perfect for me !
Apr 20, 2021 at 8:09 AM
Great and excellent service. I had a wonderful experience.
Apr 16, 2021 at 3:55 PM
Great. Very helpful Nice people.
Apr 12, 2021 at 4:18 PM
Apr 10, 2021 at 10:40 PM
Customer service was very nice,service was very dependable. Dave and Samantha are great to work with. Deffinately Recommend them to other people.
Mar 26, 2021 at 6:19 PM
I will recommend this place to all my family and friends. My experience with Dave was top notch! Very professional, warm, friendly and helpful. The prices are very affordable. Very little down and you can walk away with your dream bedding. Please take advantage of the “Snap payments. Overall experience was excellent!!!!
Mar 21, 2021 at 11:20 AM
Husband and wife team. They are extremely personable , professional and knowledgeable. My husband and I are very pleased and will be back when we are ready to upgrade mattresses.
Mar 6, 2021 at 4:13 PM
Super helpful and kind staff. David was great. Made sure to cover pillows and mattresses for testing. Even had a video game to keep the kids busy. :)
Feb 27, 2021 at 12:51 AM
Customer service was very nice service was very dependable they did a great job on my bed I would Recommend them to other people
Feb 26, 2021 at 1:07 PM
Great experience from shopping to delivery. Owners are really helpful, informative and nice! We went to a big chain store before coming here, and Mattress by Appointment was much better. Would definitely recommend! Save yourself some time: skip the big stores and come here first. You'll be glad you did.
Feb 26, 2021 at 12:48 PM
David and Samantha are great! Friendly service and knowledgeable about all things mattress and bed alike. All at competitive prices too, with delivery and assembly included in our particular package. . I strongly recommend this business!
Feb 25, 2021 at 4:32 PM
I was skeptical at first..$39 down?? But it's definitely the real deal. It was a pleasure meeting David. He made the process easy and fast. If you need a new mattress and box spring. Look them up👍🏾
Feb 22, 2021 at 10:07 AM
The buying process and the delivery was great and would definitely recommend this business going forward.
Feb 20, 2021 at 12:12 PM
Great place to get your self a mattress set. Great owners as well!
Feb 3, 2021 at 12:54 PM
Sam was really easy to communicate with and get ahold of. She did a good job understanding my budget and what I was trying to do with the mattress situation in the house. She was responsive and sensitive to my time and was able to arrange delivery at an extremely reasonable cost. I would recommend MBA to anyone looking to get beds in the house at the right cost with superior customer service.
Jan 28, 2021 at 12:43 PM
Very friendly and helpful. I would definitely go back when I need another new mattress. They worked with us on what we needed. Gave us options we didn’t even know where out there for what we needed. I called ahead and he helped us pick out a new box spring. I was recommended by family and I will definitely recommend them to anyone who is in need of a new mattress.
Jan 9, 2021 at 7:34 AM
Mr. Wilson provided excellent service! He provided valuable information almost an education in understanding how to select the mattress that was right for me. Mattress By Appointment has excellent finance options and their 50-80% clearance sale allowed for me to get their top of the line mattress at an amazingly affordable price! Definitely will buy from there again.
Dec 24, 2020 at 10:06 AM
We wanted to support a local business but we never expected the truly exceptional customer experience and high quality products that we received. Their knowledge, professionalism, communication, prices and absolute focus on customer satisfaction far exceeded all of our expectations. They made us feel comfortable immediately and we loved their no pressure attitude. When you know your prices are the best around, you don’t need to pressure the customer. They went above and beyond with the delivery. It definitely wasn’t easy getting that huge cali king bed up to the bedroom, but they made it appear easy and they worked so well together. It was such a pleasure working with Big Dave and Dave. We cannot imagine getting a bed from anywhere else and we could not be happier with our entire experience.
Dec 22, 2020 at 9:26 AM
Found this place on Facebook. Dave Wilson is a great guy. Buying from him was a wonderful experience. I highly recommend them.
Dec 12, 2020 at 5:05 PM
Dec 9, 2020 at 12:44 PM
Samantha was extremely helpful. Need a new bed for growing teen and her recommendation was perfect. She was on time for our scheduled appointment and very knowledgeable about the products. I have already recommendation her to a few friends. Excellent price and flexible payment options as well. Very very pleased with my purchase and the customer service
Dec 8, 2020 at 11:55 AM
Great customer service, I came in for a box spring to fix my broken bed, after telling him I was pregnant he helped me out to get a brand new bed and frame. Within my budget and even made sure everything is delivered in a timely manner!
Dec 3, 2020 at 3:31 PM
I highly recommend this duo David and Samantha are great. I had a great buying experience. Very personable
Nov 16, 2020 at 11:46 AM
Dave and Samantha are great! I am very pleased with my purchase of a king bedroom set,
Nov 15, 2020 at 3:22 PM
I purchased a king size sealy mattress from them. It was one of the best decisions I ever made. Trust it’s worth the price. Two of the gentlemen delivered it to my house the next day! They don’t disappoint go check them out
Oct 15, 2020 at 1:41 PM
(Translated by Google) It is a very good store, come to look at very good prices and better quality products, I recommend them to you. (Original) Es una muy buena tienda pasen a mirar precios muy buenos y productos de mejor calidad se las recomiendo
Oct 2, 2020 at 11:26 PM
This place is absolutely amazing. David and his wife are so beyond helpful and sweet. I was about to be sleeping on my floor in my new apartment because my old mattress was damaged from storing it outside due to not having anywhere else to put it. They did everything they could to make sure I had a bed to sleep on tonight. My bed is so comfortable and I could not be any happier with the service. I would recommend this place to anyone. Seriously such great people. Will absolutely be getting any mattress I need from there!
Aug 21, 2020 at 3:04 PM
Oh wow this place is incredible. I called them thinking ok I'll check it out. I really needed a bed right away. I made the appointment, when I got there. I was helped right on the spot. Thier recommendations were on the money, they didn't try to upsell me or any of that other bs. I ordered a queen with a metal frame on a Sunday to be delivered by Thursday. The reason being I was going out of town the next day. Well being the things are with Covid 19 these days it was delayed. Instead of giving me a line of there's nothing they could about it. They did a great thing about it. They upgraded me to the same model bed but in a king size with a heavy duty frame. And got it to my house on the day promised. I know this sounds like I'm a relative or friend trying to hype up the business, but it's not even close. I'm an honest to God customer and I dare you to prove me wrong about this place. Give them a try...i did. Paul S.
Aug 15, 2020 at 11:14 AM
Dave and his wife run a great operation! They are friendly, knowledgable, and hardworking. I highly recommend Matress By Appointment, not only for the great customer service, but also the great products they have!
Aug 13, 2020 at 2:48 PM
My only regret is that I’ve never been here before. The service was excellent and I’ll be sure to come back for my next purchase!
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