Best customer service! I picked a mattress that ended up being too firm for me and the owners accommodated me with getting one that was the right fit for me without any hassle. Wonderful experience and I'd recommend them to anyone!
This store was so accommodating and helpful during the purchase and especially the delivery process of my son's mattress off campus at University of Delaware. They are a local business and there is definitely a personal touch and care to their service. Their price was also better than others in the area. They went above and beyond to deliver the mattress as quickly as possible and at my son's convenience. I highly recommend!
I've never written a review for someone before but they deserved it. I came in as a college student looking for a mattress upgrade and they took such great care of me, I got a great deal, AND UD students get free delivery. 10/10 would recommend
Sam and her husband are AWESOME! We came in looking for a mattress for a spare bedroom, and worked with Sam until we found the mattress we wanted. We came back a week later, over the July 4th weekend (Sam remembered us) and we finalized the paperwork within minutes. The matress was delivered today within the window they promised.
GREAT customer service! GREAT price. Your company was a pleasure to work with!
If you don't go to Mattress by Appointment to check out their stock and prices, you've made a mistake!
Didn't know what to expect but I'm very happy to have followed through with visiting and purchasing from Dave and Sam. Excellent customer service and fantastic pricing. Don't hesitate to schedule an appointment if your in need of a new bed!!!
I had a great experience buying from here! Very knowledgeable and professional. For someone who suffers from back pain, Dave was very knowledgeable in assisting with choosing a mattress that would be a good fit for me. If you’re looking for a new mattress this is the place to go!!
I am very pleased with the customer service skills and knowledge of each mattress that david and sam possess They worked with me to find the best fit for me with an amazing price that didnt break the bank. Thank you guys so much. I will definitely a repeat customer
I made an appointment to see Dave about a mattress and I have to say that I had nothing but skepticism in mind. When I arrived Dave welcomed me into the store and was helping another person. I waited patiently and looked around a little bit. After a short time he directed his attention towards me and wanted to know what I was looking for in a mattress. I tried laying on a few and found one that I thought would work. Dave not only helped me through this process but asked about my sleep patterns and positions. I gave him a little of my back story and he took into consideration everything I explained to him. He went completely out of his way to make sure that I was satisfied with my selection and he delivered my new mattress the same day. Excellent service and I would highly recommend. First impressions say a lot and my first impression was wrong. My skepticism that this would be a horrible experience and something was bound to go wrong was turned into a great experience.
The best place im Delaware to buy your mattress. No need credit. The owner he help you to get the right mattress for you. The prices is very competitive with the bigger brands. I'm recommending this place to my family and neighbors. Amigos hispanos vamos a apoyar los pequeños negocios ya las corporacines estan enriquecidas a costillas nuestros. APOYEMOS LOS NEGOCIOS LOCALES APOYEMOS LOS NEGOCIOS LOCALES.
Can't say enough about how good my overall experience was. Good selection, great prices also ! Most importantly they're knowledgeable, friendly and (most importantly) put ZERO PRESSURE on me to buy a specific matress ! I told her what I was looking for and we started with the least expensive ones and worked our way to till I found one perfect for me !
I will recommend this place to all my family and friends. My experience with Dave was top notch! Very professional, warm, friendly and helpful. The prices are very affordable. Very little down and you can walk away with your dream bedding. Please take advantage of the “Snap payments. Overall experience was excellent!!!!
Great experience from shopping to delivery. Owners are really helpful, informative and nice! We went to a big chain store before coming here, and Mattress by Appointment was much better. Would definitely recommend! Save yourself some time: skip the big stores and come here first. You'll be glad you did.
David and Samantha are great! Friendly service and knowledgeable about all things mattress and bed alike. All at competitive prices too, with delivery and assembly included in our particular package.
. I strongly recommend this business!
Sam was really easy to communicate with and get ahold of. She did a good job understanding my budget and what I was trying to do with the mattress situation in the house. She was responsive and sensitive to my time and was able to arrange delivery at an extremely reasonable cost. I would recommend MBA to anyone looking to get beds in the house at the right cost with superior customer service.
Very friendly and helpful. I would definitely go back when I need another new mattress. They worked with us on what we needed. Gave us options we didn’t even know where out there for what we needed. I called ahead and he helped us pick out a new box spring. I was recommended by family and I will definitely recommend them to anyone who is in need of a new mattress.
Mr. Wilson provided excellent service! He provided valuable information almost an education in understanding how to select the mattress that was right for me. Mattress By Appointment has excellent finance options and their 50-80% clearance sale allowed for me to get their top of the line mattress at an amazingly affordable price! Definitely will buy from there again.
We wanted to support a local business but we never expected the truly exceptional customer experience and high quality products that we received. Their knowledge, professionalism, communication, prices and absolute focus on customer satisfaction far exceeded all of our expectations. They made us feel comfortable immediately and we loved their no pressure attitude. When you know your prices are the best around, you don’t need to pressure the customer. They went above and beyond with the delivery. It definitely wasn’t easy getting that huge cali king bed up to the bedroom, but they made it appear easy and they worked so well together. It was such a pleasure working with Big Dave and Dave. We cannot imagine getting a bed from anywhere else and we could not be happier with our entire experience.
Let me explain something to you about Mattress By Appointment, this place is AMAZING. EXCELLENT CUSTOMER SERVICE. FAST DELIVERY SERVICE. GREAT PRICES. EASY TO DEAL WITH. DAVID AND HIS WIFE SAMANTHA ARE THE TRUE MVPS. DONT GO TO AARONS AND SPEND A ARM AND A LEG. FORGET ASHLEY FURNITURE OR MATTRESS WAREHOUSE. THIS IS THE PLACE FOR YOU. THANKS AGAIN DAVID. YOU THE MAN!!!
Samantha was extremely helpful. Need a new bed for growing teen and her recommendation was perfect. She was on time for our scheduled appointment and very knowledgeable about the products. I have already recommendation her to a few friends. Excellent price and flexible payment options as well. Very very pleased with my purchase and the customer service
Great customer service, I came in for a box spring to fix my broken bed, after telling him I was pregnant he helped me out to get a brand new bed and frame. Within my budget and even made sure everything is delivered in a timely manner!
I purchased a king size sealy mattress from them. It was one of the best decisions I ever made. Trust it’s worth the price. Two of the gentlemen delivered it to my house the next day! They don’t disappoint go check them out
(Translated by Google) It is a very good store, come to look at very good prices and better quality products, I recommend them to you.
Es una muy buena tienda pasen a mirar precios muy buenos y productos de mejor calidad se las recomiendo
This place is absolutely amazing. David and his wife are so beyond helpful and sweet. I was about to be sleeping on my floor in my new apartment because my old mattress was damaged from storing it outside due to not having anywhere else to put it. They did everything they could to make sure I had a bed to sleep on tonight. My bed is so comfortable and I could not be any happier with the service. I would recommend this place to anyone. Seriously such great people. Will absolutely be getting any mattress I need from there!
Oh wow this place is incredible. I called them thinking ok I'll check it out. I really needed a bed right away. I made the appointment, when I got there. I was helped right on the spot. Thier recommendations were on the money, they didn't try to upsell me or any of that other bs. I ordered a queen with a metal frame on a Sunday to be delivered by Thursday. The reason being I was going out of town the next day. Well being the things are with Covid 19 these days it was delayed. Instead of giving me a line of there's nothing they could about it. They did a great thing about it. They upgraded me to the same model bed but in a king size with a heavy duty frame. And got it to my house on the day promised. I know this sounds like I'm a relative or friend trying to hype up the business, but it's not even close. I'm an honest to God customer and I dare you to prove me wrong about this place. Give them a try...i did.
Dave and his wife run a great operation! They are friendly, knowledgable, and hardworking. I highly recommend Matress By Appointment, not only for the great customer service, but also the great products they have!