David and Sam as well as their whole family are amazing to work with! They made everything so hassle free and a wonderful experience! Opulent recommend their family mattress stores to any one over the expensive national brand names!
We bought a bedroom set which we love! Dave was the most amazing salesperson ! He made everything easy and we had a the most pleasant experience ! Delivery came as indicated ,the delivery crew was very professional and helpful ! Thanks Dave best prices in town ....
I really enjoy the people . they are really nice , kind and willing to work with me . I'm getting ready to have surgery and all of them help me out very well . thank you so much Samantha David and David . my fiance even loved our choice for the bed .
We had a great experience with this family run business. Dave opened the store an hour early to accommodate our schedule. He was very informative and low key. We felt no pressure to buy. But we got a great price on a queen mattress, which he and his son delivered the same day. Couldn't ask for a better experience.
I found this company on Facebook and I COULD NOT BE ANY MORE PLEASANTLY SURPRISED by the level of customer service, product knowledge, and overall hospitality that was displayed during this interaction. Firstly I arrived in search of a bed for my 14year old and I needed it the same day so I was very nervous as many companies don't offer this option. Immediately I was greated by Dave at the door with a smile and introduction to their business. Not only did I leave with an entire queen mattress set, but I received the deal of a lifetime without feeling any pressure to purchase. You know those companies who always wanna upsell you to their benefit.and you end up with buyers remorse. WELL LET ME SAY THIS IS NOT ONE OF THEM! Sam and Dave took their time in working out everything I needed for my initial goal to become not only a reality but better than I initially anticipated. They were very patient and took their time answering all of my questions and each potential concern. Its not often that you go into a place of business and feel VALUED as a customer but that is exactly how I felt in this transaction. Not only did they deliver on all promises but went above and beyond upon delivery when they realized my boxspring would not fit up the steps. My daughter laid in her bed and is absolutely in love with it ( she actually hasn't been out of her room much in the last 24 hours. This was a purchase I can truly be proud of and I will not go to any other company in the future due to the level of service and mind blowing deals they have here at Mattress By Appointment!
Dave is an exceptional and informative salesman. He took the time to educate me on all the key points that finally narrowed down my choice to one mattress. He is patient, kind and most importantly eager to please the customer. With this said, my husband and I are thrilled with our new mattress! I normally wake up and get out of bed stiff and achey, but I can thankfully say this morning I didn’t!! I slept better than I have in years and was thrilled to hop out of bed feeling half my age! Thank you Dave for selling us the perfect mattress, and asking all of the questions necessary to make sure our needs were met. All salesman should be as caring and concerned as you!
When it comes to buying a larger ticket item I tend to research and price check for weeks. I shopped all the local mattress and furniture stores. None could compare with the quality and price of Mattress by Appointment. Dave and his wife were knowledgeable and used no pressure. Delivery was quick and in the time frame given. They were courteous and professional. I will update this review after we've slept on the mattress for a while.
I needed a mattress set for my son really fast with a tight budget. I walked in and Dave helped me find just what I needed with straight-forward, no-nonsense, family-friendly help. In half an hour I was all set with the mattress strapped to the roof of my car and my day was saved! I highly recommend them for your mattress needs and I will go back the next time I'm in the market.
Dave was very personal able and professional. Affordable! Good quality. His prices are fair. He laid everything out and made it simple. I plan on purchasing any future bedrooms from him. I felt taken care of. Thank you Dave!
Had the pleasure to shop and buy two mattresses from this family own business. Our sales specialists, Dave the owner, was enthusiastic and knowledgeable on all the products in his store. He took the time to explain in great detail each bed until we could figure out which product was the best for us. At the close of the transaction Dave ensure the beds were delivered within hours and set up for use!
I give this business 10 stars on service and price!
I would like to send a huge thank you to mattress by appointments they were very professional and friendly this is not my 1st time shopping with them and The prices just can’t be beat and not only that the delivery was very speedy and prompt I also referred my daughter in law to them.thank you once again I will be back for sure
I love my new mattress very good quality and the service I received at the store was fantastic the owners are very perfectional and knowable, I would recommend this company for your next mattress purchase.
Mattress by appointment in Newark is by far the best place to buy your next bed! Dave and rob gave the best experience I could ask for. I went in looking for a new bed for my husband and I with my 18 month old daughter. Rob was so Patient in helping me find the right bed to fit me and my husbands needs. Let’s just say I was so Indecisive I was there for over an hour with a baby ! We finally found one ! It was to be delivered to the shop on Monday but UPS messed up and didn’t deliver the package ! Dave went out of his way to get our bed from UPS and personally deliver it to us not only that but he had the bed set up in no time ! Thank you both for your wonderful service
I cant even give enough stars to this place or these people. Today, Dave not only came to my house to deliver my bed on a sunday-- he literally put my frame (bought elsewhere) together when I told him I was struggling with the directions. Yes, I totally did claim my ignorance of putting the thing together. Dave was amazing. The whole process from when I walked in the store to getting the bed set up today was 100% pleasant, professional and a 10 year warranty on the bed...?? C'mon, what are you still doing reading this review??? Head on down to Prestbury square and talk to Samantha or Dave and let them WOW you like they did me! I cant wait to buy a mattress for my kids from there next! 5 stars for Samantha and Dave, it just doesn't get any better than that.
Best experience I have ever had buying a mattress!! Dave was very nice and assisted me with what I wanted. He knew his product and gave me the space I needed without making me feel neglected or pushed. He even delivered my mattress the same day in a snow storm. I will recommend him to anyone who needs a new mattress. This is also the best mattress I have had so far!
This place was truthful about there merchandise, I got approved for an amount & Roy made it happen for the Mattress set I wanted. Don’t go to any other mattress firm but this one, also Roy has very excellent Customer Service Skills and Patience, thank you !!
This place was my first stop to shopping around to replace my old mattress of 10yrs. Rusty with my mattress knowledge, the service they provided was just what I needed. They set the bar high, I ultimately choose to go with MBA after a week of looking around. I was one sleep away to my dream bed, super quick and easy delivery. What a awesome experience. Thanks!
Beyond EXCELLENT service!! As a mother of twins, shopping alone with my girls is often a dreaded experience. They were extremely friendly and made my children have a fun shopping trip! I even recieved my bed the same day..DELIVERED!! I would HIGHLY recommend Mattress by Appointment to everyone! Oh and great prices too!
Nice selection, owner was very knowledgeable about his mattresses. Prices were fair, I was able to take my time I felt no pressure, He help us pick out a new mattress for my nephew i will be going back next mounth to get my new king bed. i will be going back from now one i highly recommend this company to any one out there looking for a new bed
Absolutely the best experience I've had buying any kind of higher priced product. They are very considerate and helpful with your picking of a mattress. They dont push for sales which leads to a stress free purchase. The mattresses really are discounted. High quality products without all of the mark ups. We are so thankful we found out about mattress by appointment ! Thanks again guys!!!
Great experience picking out a mattress Samantha was very helpful in picking the perfect mattress for myself. They delivered it when they said they would. Was a very great experience from start to finish. Would highly recommend this company.
The quality was great for the price! Very helpful, kind people and they looked out for me, not themselves. I would recommend them to everyone. If your looking for a nice mattress and don't want to be taken advantage of this is the place for you. I got one mattress for my daughter and one for my mother. Dave took the time to help me find what each individual would need and for a great price. Thank you both for all your help!
Went in to get a mattress for a guest room, pretty much knew what I wanted and my budget. Samantha was friendly, knowledgeable, and helpful in getting me what I wanted; no pressure sales, very accomodating. She made the whole thing easy and pleasant. Easy financing was available also., no waiting around forever. And quick delivery. Overall, wonderful customer service from friendly people. I'll be back when I need my next mattress.
I'd like to stay I enjoyed my experience with Rob Sr.
Very knowledgeable of the products they offer.
Very knowledgeable of the different payment options.
I never felt pressured to make a purchase, very patient. I purchased a king size mattress and box spring. Myself and wife sleep very comfortably lastnight. Would recommend this company for a great experience. Thanks Rob , Warren.....
Nice selection, owner was very knowledgeable about his mattresses. Prices were fair, I was able to take my time I felt no pressure, once I selected my mattress setting up my payment plan was easy. An the options for paying were great I've very budget cautious. I would definitely recommend this business to friends and family.
This is by far the best place ever. My wife and i bought the most expensive mattress in the building, saying wed be back. After 3 years, today we went to look for a mattress for our daughter. Possibly look, but not buy ours. Well, ended up buying the most expensive one they had again. Ive NEVER done this with ANY other place
They were very professional and curtious. The owner genuinely wanted us to have what mattress would work best for us without unreasonable pricing. We were treated like friends and not just customers. I would absolutely recommend them.
We came home from visiting family only to find our daughter’s male cat had urinated on our bed soaking down through to the mattress. There is no way on this earth to get the smell of male urine out of anything. I found this site and sent a text message inquiring about the prices, location and if someone would be available to meet us the next day. Shelby was so very kind to get back to me right away and even agree to meet us that night which was about 9:30 pm. We were able to purchase a mattress and box spring at a reasonable price in a short amount of time for both ourselves and Shelby given the late hour. She was wonderful with us and made the sale easy painless. I would recommend Mattress by Appointment to anyone. Thank you Shelby!
So we heard about mattress by appointment on Facebook. They advertise 60-80% off named brand mattresses. I was very skeptical at first, but we decided what the heck. So we decided what will it hurt to go look. I am so glad we did and so will you. The owners of the store are amazing. They are extremely kind, very knowledgeable and are Truely there to make it the best experience possible. They have top named brands at prices that I couldn’t believe. Needless to say I bought a full mattress and a king mattress lol. I would and will be recommending mattress by appointment to everyone!! Thank you mattress by appointment!!!!
It was nice shopping for a mattress with out having a bunch of other shoppers around. I felt comfortable laying down and testing each mattress. I have been sleeping through the night on my new mattress . Which was a long time coming. Delivery was on time and quick.
Mattress by appointment is an awesome company. David and his wife a very nice and helpful. The store is clean and organized. I have been telling everyone about the company. I purchased two beds from them so far about to purchase another. They have have payment options if your not able to pay in cash. Hours are convenient. Give them a call.
Absolute great customer service skills and very nice owners that care about the people the sell too instead of just trying to make money off you, I would recommend them to whomever is looking for nice bed sets or mattresses !!!
I was a little skeptical with this place because I found them on Facebook Market Place. I must say I was pleasantly surprised out how easy the whole process was. I was in and out within a half hour with two new beds, mattress, box springs and frame for and outstanding price. There is absolutely NO up pricing of their products and they have a nice little selection. I’m very happy with my purchase and will definitely give them my business again in the future.
Their in-store selection was impressive as well as their courteous, friendly and personal customer service. The SNAP financing made it easy and affordable to make the purchase after my selection. I was reasonably satisfied with the delivery service except for the fact they forgot to bring the "mattress cover" as promised, for which I am still waiting to receive. Overall, they did a "GOOD JOB" especially with the removal of the old box spring. I would do business with them again as well as recommend them to my family and friends.
Excellent experience! My husband and I purchased a mattress at a fraction of the price sold in retail stores. David was extremely knowledgeable on the products and provided superior customer service. We will definitely recommend to friends and family.
David was so helpful and personable while we were mattress shopping! He helped us find what we were looking for at a great price! We decided on a memory foam mattress and it was cheaper than anywhere else we looked (with a 10 year warranty too!). He never made us feel pressured into buying from him or getting something that we didn’t want (unlike most other mattress salespeople). Can’t wait for my daughters new mattress and box spring to be delivered 😊
Today I received my queen size bed and I am beyond excited and happy! This is the second time I have purchased a bed from Mattress by Appointment and I plan on purchasing another from them real soon!! Each time I have visited their Newark, DE office I have had an amazing experience!! From the moment that you walk in the door you are pleasantly greeted and from there the customer service experience just gets better!! They actually listen to what it is that you are looking for! They will spend hours with you, if needed, just to make certain that you leave a very happy customer!!
Thank you so much to the team at Mattress by Appointment for making me a VERY HAPPY WOMAN!!!!
Recently moved and needed a new mattress did my research and found Mattress by Appointment and honey let me tell you the customer service is PHENOMENAL (The Chick Fil A of Mattress Sales) Seriously!!! I was greeted when I came in and lots of variety in beds, No pressure into buying something and even better David & Sam made us feel like family not jus a customer I (& my daughter) TOTALLY enjoyed our experience here and recommend anyone looking for a mattress at affordable prices COME HERE!!! I promise you will not regret it... Tell them Katrina sent you
Dave and Rob were extremely friendly and helpful. Dave addressed all of our questions, needs and concerns. Dave helped us pick out a bed that fit all of our needs. We got a high quality bed, for a fraction of the cost. Delivery went smoothly, and they even helped bring down our mattress and box spring to the main floor. We had a great experience and would recommend all our friends, family and others to go see Dave and Rob at Mattress by appointment. If you go let them know Bonnie and Tami sent you!
I am so impressed with the Service by Matress by Appointment, great customer service and they attend to you like you family...I am telling you, hurry to Newark or call them for a difference in style when finding a good night rest...Matress plus a service to remember
David and his wife were very helpful and accommodating. They even delivered the mattresses on the same day, by squeezing me in. They helped make the complicated process of moving into a new home, a little easier, and that's appreciated. I'll be telling my friends and family about them. I am a satisfied customer.
I was able to go right in and receive help immediately. Dave was very helpful and knowledgeable as to finding me the perfect bed. I was able to find a comfy bed for a great price. I definitely recommend stopping by if you’re in search of a bed.
Some of the best customer service I’ve ever experienced. There was absolutely no pressure to buy a certain product, I was shown all my options and even shown the competitors prices. My bed wasn’t in stock and I was told when it would be and it was there as I was promised! Not to mention SAME DAY DELIVERY! Would definitely recommend this place to everyone!
I was in the market for a new mattress and found this place and so glad I did! Prices are amazing. I got a king size gel foam hybrid that most places sell for $3000 and here it was $1500. They take the time to know you and what you really like when you try the different mattresses. They are knowledgeable and will help you pick out the correct mattress for you and will go the extra mile to help get you approved for financing. I highly recommend stopping by and checking them out. You will be so glad you did!!! Much better buying experience than the much larger “chain” stores and you can’t beat the prices!
I had an awesome experience at Mattress By Appointment in Newark, Delaware! Dave was very personable, professional, and knowledgeable! Great selection, pricing, and will work with you to ensure your expectations are exceeded! Will definitely be my first call when my next mattress needs arise! Would definitely recommend!
Great prices, Awesome customer service experience, reasonable delivery charge. Offers the best name brand mattresses for 50% to 80% off. I will definitely come back for my daughters mattress! Best sleep I have had in months!
I had the pleasure of meeting Dave Wilson today and his business, MATTRESS BY APPOINTMENT. What a wonderful opportunity it was for me, the professional manner and the kindness that they showed can't be beat. I moved to a new apartment yesterday without a bed. My brother is my best friend and he lives in New York State. Kevin called Dave and his company this morning to purchase a new bed for me. Kevin called called me around 11:00 am for 12:30 time. Arriving as stated on time 12:30. By 1:00 Dave and Robbie came by and set up an incredible new bed for me. I thought I was going to need to find someone to set it up for me, but Mattress By Appointment is completely full service. In a few minutes everything was set up perfectly and they cleaned up everything. I highly recommend Dave and his company anytime you need a new mattress. Kevin told him the type of mattress I would like, Dave choose a Structures Energy Euro Top Set and brought new pillows from Kevin . Dave and his company are outstanding. Please call them.
Being a sales manager of a totally different ballgame, I appreciate honesty, integrity, and a knowledgeable sales person. I don’t make these comments lightly. Mattress by appointment was by far my best furniture experience thus far. This establishment sells great products at a fraction of what you pay in the retail outlets. Will have me and all my friends business for sure! Ask for Dave!
They found the perfect matress for me and my boyfriend at half the cost of other places. The owners Sam and Dave are awesome! Couldn't have been a better experience! Best part is I was able to finance with bad credit with no interest! Delivery was fast and on time. I would never shop for a matress anywhere else. I sleep like a baby now and I am so thankful.
Everyone here is very friendly helpful and customer service oriented!
The owner went out of his way to make sure I had the multiple mattresses I ordered at my earliest convenience! They even offered to deliver on a weekend or holiday to make sure that my family and I were satisfied!
Had an awesome experience at the store. The store was very clean, and Dave was extremely knowledgeable of the products. My husband and I knew we wanted a king sized mattress that gave us the ability to control both our head and feet. Dave offered us different mattress and frame options. We decided to get the split king 14inch mattress with the upgraded bed frame that allows us to not only control our own mattress which is awesome for laying in bed to watch TV and the frame has usb's that our phones can plug into which was a great added feature. Dave was very responsive on questions on when the bed would be delivered to our home. We got an amazing price on our new bed and couldn't be happier!
Mandi n BJ
Excellent service! Very professional staff. They do everything to satisfy their customers. Friendly! They have every kind of mattress that will fit your needs at a reasonable price! I love their prices. I will refer everyone that I know to this mattress store! You will not be disappointed!
I called to set up an appointment. Dave answered the phone he was so polite and professional. When we got there Dave did everything he could to inform us of all the different types of mattresses that could help with some of the sleep issues we were having.We never felt pressured to buy. Dave helped make the process very easy and his wife was awesome with the paperwork. I will definitely recommend them to my family and friends. Thank you Trulen and Lisa
Samantha and Dave were great with our first purchase a year ago so this year when we upgraded we gave them a call. They went above and beyond to get us what we wanted. It was 11pm and he got everything taking care of. They are the best.
This was our first experience buying a mattress in a store and it was better then we ever expected. Dave knew exactly what he was talking about and gave us so much information about each mattress! Making an appointment was easy, quick responses, some of the best customer service we ever had! Not to mention the mattress we purchased is amazing, we have used it for about a week now and have never slept better. Snap credit was quick and easy. Delivery was fast. I do not have one bad thing to say. These two people are the best!! This place is a must if you are looking for a mattress, best experience ever. I will recommended to all my family and friends.
I connected to Mattress By Appointment through Facebook. What I liked is that the prices quoted is the price I paid. They were friendly and ready to assist from the moment we walked through the door and weren't pushy with up sales. I highly recommend you check them out.
The service I received was excellent. Their prices were reasonable and they even had financing. The salesman was knowledgeable, helpful, and ready to assist me with whatever I needed. He even delivered the mattress for me the very next day. I'm definitely recommending this place to my friends.
My new mattress feels great. I am extremely satisfied.
My daughter and I purchased a full bed from Mattress by Appointment yesterday. From the very beginning, the owners were responsive and professional. They were so easy to work with. We went and tried out different mattresses, bought one and in no time they were there delivering. I would recommend this business to anyone buying a mattress in the Newark, Delaware area!!!
Excellent customer service, friendly, clean establishment, great prices. I bought a boxspring on Saturday, and cannot enough good things about this small business. Matt is very professional and I wish him and his family great success in their business.
Walked into mattress by appointment with my boyfriend looking for our first mattress after moving to Delaware. Met Dave and he was extremely helpful. We got to test different kinds of mattresses until Dave helped us find what we were looking for without any rush or pressure. An awesome experience and we were able to go home with our mattress the same day. Thanks again Dave! Definitely recommend
I Want to share an awesome experience I had with this store. It all began with a phone call and I spoke to Matt the owner over the phone. He was very polite and very courteous and answered any questions that I had. He didn't make me feel stupid for answering any questions but rather was very supportive and willing to answer any of my questions. I made an appointment to check out some of the mattresses and I was very impressed with the quality and again Matt was very courteous and helpful. He worked with me and my fiance And showed us the different mattresses and features. We were both very impressed with the excellent service and the prices are the best I've ever seen anywhere! Mount showed up on time with the mattress delivery in again displayed a high level of professionalism. I've been to other mattress places before and I have never seen anyone close to his level of professionalism and kindness. I would definitely recommend 100% to check this place out and you will not be disappointed.
Met Dave after work and after a few minutes of talking to him, I knew I made the right decision, after making my decision I was excited to find out I'd have my mattresses the next day on top of that... Man If I ever need another mattress I know exactly where I'm going!! Thanks Dave!!
Today I walked into Mattress by appointment and I didn't know what to expect. When I walked in, it was like mattress heaven! But once I met Dave and Sam I knew I made the best decision by booking an appointment for a mattress. They were both very professional and kind. I have looked around for a couple weeks for the perfect bed until I found their ad on Facebook. I couldn't have found a better deal, let alone find someone who has extension knowledge and could help me find the best mattress to fit my needs. Thank you Sam and Dave for making the next ten years of my nights, very appreciative!
The best experience I had in a long time Shopping for a mattress. I have been to many other mattress stores. However shopping for a king Mattress is so expensive. I came here got hafe the price of what I saw at other stores. The owners are so helpful and made me feel comfortable buying a mattress. Thanks again and I highly recommend this store!
I was searching all over town for a good mattress because after going to the Doctors and my back problems may have been contribute from sleeping on my old mattress that I had for many years .
Dave & Sam listen to my problem and knew exactly what mattresses would help me best and it’s safe to say after the first night , I felt a big difference thanks for all your help ......