I purchased a queen bed and box spring as well as and a twin matress and I love them both. The prices were reasonable and Dave was amazing he delieverd to me the same day. I highly recommend if you need a good quality matress!
Tall Dave on Maryland ave made purchasing my bed as easy as tying my shoes lol , but seriously !!!! Everything was fast and efficient, very professional and understanding !!! I appreciate the genuine kindness and help when it came to picking the right mattress!!! Make sure y’all stop in to see Tall Dave, you won’t be disappointed!!!!!!!!!!
Mattress By Appointment is the ABSOLUTE BEST at providing quality customer service and products at BOTH locations (Wilmington/Newark)! I have never experienced the level of care and going BEYOND what is required to ensure customer satisfaction! Dave went beyond the call of duty in so many ways to get me and my family set-up with the BEST!!! I highly recommend this business for ANYONE looking for EXCELLENT customer service and mattress products!!!#SatisfiedCustomer
This is the best customer service I've had in a long time big Dave was really nice and caring and gave a good financial explanation the delivery was a.s.a.p he called me and told me he would be here by 12pm-3 pm and was here by 1:15pm speedy service and great pricing 👍🏿👍🏿👍🏿👍🏿👍🏿
This was by far the best customer service I received during my hunt for an adjustable base bed and mattress. Dave was personable, professional, and knowledgeable. I know because I did a lot of research during my several month search. There was NEVER any pressure to buy. He assisted me in making the best decision for my family's needs and gave us a great deal. He and his staff also maintained good pandemic safety precautions during delivery, which was very important to us.
Big Dave was so helpful! He set me up with the perfect mattress for me, and helped me save as much as he possiblly could! 5 stars for customer service! I recommend anyone looking for a mattress to shop with big Dave! Great guy.
I had a Great experience here with Big Dave, he was very helpful and patient! We found the perfect mattress for us and got an AWESOME deal ! Literally we came in and walked out with a mattress perfect fit for us in less than a half an hour.. and didn't go over our budget! Thanks Dave!
Big Dave was awesome. A people's person. He was on time for my appointment, courteous, and funny. Helped me out and helped me pick the most comfortable matress ever. Helped me through the finance part and worked with my income.Will definitely return when It's time for a new one. Thank you again big Dave.
Great place to shop big Dave helped us a lot made us good deals instead of just take our money even help delivered it highly recommended to shop there they not there just to try make a buck cause this pandemic going on the really know they stuff will be going back
Big Dave was a wonderful person to help us find the perfect mattress for both of our needs! He was very knowledgeable and had quick and confident answers for everything we threw at him. I would definitely recommend anyone to schedule with Big Dave to find your perfect mattress!!!
Our representative was BIG DAVE!!!..Great customer service and very patient. He had so much knowledge about each product and instead of telling us what to get he asked us what we liked. The purchase was a decent price and overall I was super happy and please with prices and service.
Awesome customer service.... great prices!!!! I just updated my boys’ mattress sets and saved so much time and money! Support local business!!!! Support family-owned!!!! Best in Delaware hands-down! You will not be disappointed!!!
I made an appointment and showed up a half hour later. I was in and out within 30 more minutes and slept comfortably in my bed the same night. The store was clean and my mattress is still perfect almost a month later. Big Dave was personable, knowledgeable, and went above and beyond to suit my needs.
I called the salesman was very pleasant and was patient to give me full details of product. I enjoyed the customer service experience. I would most definitely recommend this store and the salesman “ Big Dave.. Thank you so much.
I am very pleased with my new queen bed that I purchased at Mattress By Appointment . They have a wide selection to choose from at discounted prices . Big Dave was great from start to finish ,his customer service was awesome , from the time I texted to inquire to the time I scheduled delivery !
He was right on point ! I am now all comfy cozy in my bed ! Sure beats sleeping on a futon. Thank you again Big Dave for the excellent customer service !
So I decided today I needed a new mattress as my back has been killing me every night. I have used snap finance before so I redid my application and looked for a mattress place near me. I found mattress by appointment and was a tad skeptical until I read the amazing reviews! AND THEY WEREN'T LYING!! I went in and within 30 min found the perfect mattress for my hubby and I’s needs and at an outstanding price! OH AND I DIDN'T TELL YOU THE BEST PART Dave was able to have it delivered TODAY! Absolutely INCREDIBLE! So thankful to him as I don’t feel I could manage another night on my current bed. Last thing with SNAP I was able to take it home today for just 39$!!!!!!
I had the privilege to purchase a wonderful mattress from Dave M.....service was impeccable... he knew what I need within a few questions.....purchase on a Wednesday night (the day before New Year's Eve) and the mattress was in my home Saturday morning....
Funny thing is I know Dave from working with him about 15 years ago at Raymour and Flanagan....as a Customer Service Supervisor I got to witness how he treated his customers but never have I experienced it myself until Dec 30th.....
I am ever so grateful/thankful I got the chance to experience his level of impeccable service
Big Dave really took care of me took the time and effort to show me all of my options I liked the appointment time he was very punctual I had the store to myself during my appointment and it felt like this is a place that I should’ve been coming to along time ago. customer for life
Wow, the service was stellar. The attention received was professional and simply made my choice of trusting Mattress By Appointment, clearly the best team to get me exactly what I was looking for. Thanks to all.
Great customer service is rare these days. We thought that excellent customer service was nonexistent, until we walked into Mattress by Appointment and met “Big Dave.” He knows his products. After a few quick questions, he knew exactly what we were looking for. We ended up buying the very first bed that he suggested we try. He made us feel completely comfortable in minutes. He listened, understood our needs and made suggestions. We didn’t feel rushed or pressured at all. It was as if we were buying from a good friend. He provided clear expectations on timing and always responded to any questions we had within minutes. He was incredibly patient and flexible, especially on delivery day when we had to push the time back. I know that it was a huge pain for him but instead of making us feel bad he simply said, “whatever works for you guys.” When Big Dave and Dave arrived with our beautiful mattress, they came with the same professional, positive, friendly and upbeat attitudes that we were greeted with when we walked into the store. They went above and beyond to make sure that we were happy and they genuinely appreciated our business.
We wanted to support a local business but we never expected the truly exceptional customer experience and high quality products that we received.