I am very pleased with my new queen bed that I purchased at Mattress By Appointment . They have a wide selection to choose from at discounted prices . Big Dave was great from start to finish ,his customer service was awesome , from the time I texted to inquire to the time I scheduled delivery !
He was right on point ! I am now all comfy cozy in my bed ! Sure beats sleeping on a futon. Thank you again Big Dave for the excellent customer service !
So I decided today I needed a new mattress as my back has been killing me every night. I have used snap finance before so I redid my application and looked for a mattress place near me. I found mattress by appointment and was a tad skeptical until I read the amazing reviews! AND THEY WEREN'T LYING!! I went in and within 30 min found the perfect mattress for my hubby and I’s needs and at an outstanding price! OH AND I DIDN'T TELL YOU THE BEST PART Dave was able to have it delivered TODAY! Absolutely INCREDIBLE! So thankful to him as I don’t feel I could manage another night on my current bed. Last thing with SNAP I was able to take it home today for just 39$!!!!!!
I had the privilege to purchase a wonderful mattress from Dave M.....service was impeccable... he knew what I need within a few questions.....purchase on a Wednesday night (the day before New Year's Eve) and the mattress was in my home Saturday morning....
Funny thing is I know Dave from working with him about 15 years ago at Raymour and Flanagan....as a Customer Service Supervisor I got to witness how he treated his customers but never have I experienced it myself until Dec 30th.....
I am ever so grateful/thankful I got the chance to experience his level of impeccable service
Big Dave really took care of me took the time and effort to show me all of my options I liked the appointment time he was very punctual I had the store to myself during my appointment and it felt like this is a place that I should’ve been coming to along time ago. customer for life
Wow, the service was stellar. The attention received was professional and simply made my choice of trusting Mattress By Appointment, clearly the best team to get me exactly what I was looking for. Thanks to all.
Great customer service is rare these days. We thought that excellent customer service was nonexistent, until we walked into Mattress by Appointment and met “Big Dave.” He knows his products. After a few quick questions, he knew exactly what we were looking for. We ended up buying the very first bed that he suggested we try. He made us feel completely comfortable in minutes. He listened, understood our needs and made suggestions. We didn’t feel rushed or pressured at all. It was as if we were buying from a good friend. He provided clear expectations on timing and always responded to any questions we had within minutes. He was incredibly patient and flexible, especially on delivery day when we had to push the time back. I know that it was a huge pain for him but instead of making us feel bad he simply said, “whatever works for you guys.” When Big Dave and Dave arrived with our beautiful mattress, they came with the same professional, positive, friendly and upbeat attitudes that we were greeted with when we walked into the store. They went above and beyond to make sure that we were happy and they genuinely appreciated our business.
We wanted to support a local business but we never expected the truly exceptional customer experience and high quality products that we received.
I went in not knowing what I wanted. And I have to say I was not disappointed. Dave was very pleasant and helpful. I have a will continue to buy from him and refer more friends and family to his establishment.
GO SEE DAVE!
He made our decision very easy. He was very knowledgeable about their products. The pricing was extremely competitive! He listened to our concerns and we were confident in what he suggested. BEST ALL AROUND SERVICE!!!!!!
As a 26 year Army “Retired Disabled “ Supply Sergeant, I was taught that as a customer service person you must talk and treat your customer as you would have someone treat you. Big David skill, knowledge and outstanding service was superb and the level courtesy extended to me and my wife “Above and Beyond “ the service you receive from a lot of other places. We will be recommending him and the store to our friends.
Wasn’t sure what to expect for our first time there, but Wow! Big Dave was very knowledgeable about the mattresses and frames and made sure we got the best mattress for our needs. Dave went out of his way to get our order ready and delivered in the same day. (We went in at 10 and had delivery by 4:15). Dave was able to accommodate last minute changes in sizing when we requested last minute as well. Highly recommend!
I went in and left out with a brand new mattress ! Big Dave really helped me out today and I really appreciate it I recommend everyone go there! His customers service and customer satisfaction was five stars! Thanks Big Dave! Will be returning for another purchase
TOTALLY RECOMMEND! My husband and I were googling places to buy a new mattress, my husband is a big believer in great reviews and reading people's experiences and we were so excited to schedule an appointment after reading all these wonderful remarks. My husband booked an appointment and Big Dave (who was very busy with business, running a couple of shops) met us and took the time to figure out what we needed in a mattress to fit our needs. Saturday was our appointment and Monday afternoon they had our new mattress to us! GREAT CUSTOMER SERVICE!!! If you are in need of a mattress and don't want to pay an arm and a leg for it go see Big Dave at Mattress by Appointment in Wilmington DE :)
I reccomend Mattress by Appointment in Wilmington DE on Maryland Avenue. Dave and Dave were really great guys. Thought that it was very nice that Dave called the next day to check and make sure everything was ok with the service and to see how I liked my new bed. They helped me find a really comfortable bed I am very pleased with the service from Mattress by Appointment. I give them a 10. If you nee a great mattress great customer service and great prices. Mattress by Appointment is the place to go.
Thanks so much Dave and Dave
I highly recommend anyone looking for a mattress to check this place out. Big Dave was so helpful with us and we found a great deal. He answers all of your questions with no pressure at all. Thank you Big Dave.
My husband and I had a awesome experience. Found out about them on Facebook and made an appointment for the same day. Big Dave was so patient helpful and friendly with all of us. He took the time to answer all of our questions and show us to our best option. Overall satisfied with the whole experience.
I would definitely recommend using Mattresses By Appointment. Big Dave went above and beyond to deliver the set I purchased for my grandson. The finance option and delivery made it easy. Five Star service!
I found this place on a market web site. Made a phone call ,made an appointment. My husband and I went there no one showed. So I called the number there was a mix up with the time. When we finally met Dave we were so happy we hasn't given up on this appt. He was so helpful telling us about all the mattresses. After making our selection we had him deliver it to our home. Him and his helper were very professional. So much so my husband went back a few weeks later to buy a foundation for his parents.
Thanks Dave, my bed is comfortable, sleep is amazing.
Big Dave is awesome took his time explained everything The place is very neat & organized and he doesn’t harassed you to buy a mattress like these other big box store places so we bought a mattress set he delivered it unwrapped it it was a small issue with the mattress he returned it with no questions asked came pick up Mattress and brought the new one the very next day we will shop there again thanks Dave
Had a great experience at Mattress By Appointment!
Big Dave was great! Took his time to explain everything and gave us an amazing deal.
The mattress we wanted wasn’t in stock (understandable due to this Covid situation) we didn’t need it for a few weeks anyway, he said it would be about a week.. but no, he was able to get it to our house within a few days!
We are thrilled we found the perfect mattress while shopping small and local.
Thanks again guys!
Shout out to "Big Dave". He explained everything to us about each of the mattresses, didn't feel any rush or pressure to pick out a bed. Got an amazing deal!
Highly recommend going to him if you are in need of a new bed!! Thanks again Dave!
Mattress by appointment in Wilmington, DE was amazing. Big Dave was very polite and professional. I explained to him how I suffer from back pain and having a hard time sleeping. He pointed out the right mattress for me. I got a mattress and box spring at a very affordable price. Big Dave also gave me the option for same day or next day delivery. I highly recommend this place.
Dave was very nice,polite,and patient with us.He took his time to go over all my options and deals.We really appreciate is dedication to find the right matresses for me.Thank you so much we appreciate you.
Went in on monday searching for the perfect matress ... i got it the very next day ... he didn’t have it in the store but he made it happen !! I love my bed !! Very good deals :) I highly recommend ! Thank you Tall Dave :)
I worked with David today at the Wilmington store. Very nice and reasonable. Even when I missed my first appt due to an emergency he was kind enough to reschedule and understand my situation. Now here’s the best part lol.... I just moved and they don’t deliver out of state. Due to my past experience from another store(that is now closed) he tied my bed down perfectly, I was able to get home at a decent time. Thank you so much for the great experience, I’ll be back when I buy my house.
Tall Dave was very professional and informative. He knew what mattress was right for me with the limited information I gave him. Lol. He was able to assist me with finding two mattress sets for my new home. Definitely will be back and will be referring others.
Very pleased with the mattress I was able find at a great price!!! They have a large selection of beds and frames with great deals on all of them. They offer delivery service as well with great customer service! Will be referring people here!